The radio has hardly been used but I can’t get it to charge through the usb port. I’ve tried the recommended cable. It will charge from the cradle. I’ve re-set the radio but nothing has worked.
None of my Wouxun radios, including my Q10H, will charge from a usb-c to usb-c cable. They all will charge using a usb-a to usb-c cable. I am not sure why, it may be a wattage limit. Has your radio ever been able to charge via usb?
Yes. I have 2 of them. The one I’m having problems with used to charge by USB and my other one charges fine by USB.
if you used something like a USB C laptop charger it could potentially break the charging circuit. Otherwise a USB C to USB C should work or a USB A to USB C.
If its not charging with a standard USB C to C or USB A to C cable you can get the model replaced/repaired if its within a year of purchase. Return Authorization Request
For Wouxun radios, always use the USB-A to USB-C cable. The USB-C to USB-C pushes too much voltage and power, thus will over power the battery internals. It is a common issue from Wouxun. When it occurred to me on my 935H/935G+ batteries I called BTWR. They explained how and why there are issues with charging with USB-C to USB-C. They kindly sent me a battery, I disposed of the other battery.