KG-UV8E difficulty

Hello everybody, purchased the Wouxun KG-UV8E from the site here about a week ago and enjoying it so far. Here’s my difficulty, I cannot get the Wouxun programming software to read or write to the radio. I am using the RPC-K1-UF programming cable that I also purchased from these same wonderful people. I know the cable works because I was just able to read and write to one of my other radios. I previously had a Wouxun KG-UV8D and the factory software wrote just fine to it. Just cannot get this one to work and am NOT looking forward to manually programming 50-60 repeaters thru the front panel! Any help is appreciated!