I sent an email inquiry to BuyTwoWayRadios concerning the pricing of the new Wouxun KG-UV8D. Within minutes I received an answer to my email and a phone number with extension for Robert to answer any further questions or take my order. I called and spoke with Robert, placing my order. Robert explained the radio was out of stock, but more expected soon. Within a week, I received an email saying my order had been shipped. It was shipped 2 day priority mail for free!! Order was well packaged and received in order. These days when ordering over the internet, customer service is at the top of the list in priorities, and BuyTwoWayRadios is top notch. They are in it to win it!!!