Hytera PD-482i: Odd Programming Issue?

On my receive I have to hit the PTT button in order to let the audio come through the speaker??.. any suggestions on why that is happening? … otherwise the radio is working fine, but of course who wants to live with that issue!.. I actually need to do this with every single received transmission, which means I actually need to LOOK at the radio to see when a transmission is coming through so I can briefly press the PTT in order to hear it !! and even then, I still of course wind up missing the first 1/3 of the transmission… WTH?
Any Ideas?
Radio - PD-482i DMR… operating with a hot spot and I can see by the signal meter on the radio it is receiving the transmission from the hot spot, but like I said, I need to tap the PTT briefly to start hearing it!