Can't get my TYT TH-350 to Display Names

I need help. I have tried CHIRP and also the RT Systems software for programming the TH-350. I can upload repeaters, etc. without a problem, but for some reason, I can’t get the NAME to display. I went into the radio settings and changed A, B and C from Frequency to Name, but no luck! What could I be overlooking? On my spreadsheet, the City (Name) is clearly listed for each repeater. Any Ideas. I Googled this and I’m not alone. I went to TYT’s website to try to download their CPS, but it was in Japanese (even though I had language set to English). Help! Thanks!

TYT has a US version of the software but it’s difficult to find. For more details, see this post.