I’m not so sure you stumped anyone, just painted them into a corner.
Please get back to me if you can help just please note that it would NOT be helpful to suggest I contact Hytera, use Google, visit a local dealer, go on ebay, etc.
Here’s the thing, and I’m not being critical, just honest. There are a seemingly endless number of makes and models of radios out there, and it’s just not realistic for a majority or even a few of the forum members to be up to speed on every single one of them. In the case of the radio you mentioned, maybe there is someone here who is knowledgeable enough about it to render some assistance, but they may not be actively monitoring the forum 24/7, or only check in at their leisure, so it may be awhile before you receive a response. It’s not that no one can or will respond to your query. It’s just the way a forum works - any forum.
You’re asking for free help from rank and file users for an issue that is clearly the responsibility of the tech support department for the manufacturer or the dealer that provided the hardware, firmware and software to you. Hence, they would be the first responders to your issue, not third parties. This is important for two reasons. First we didn’t provide the radios, firmware or software, the dealer did. Who is the dealer? We don’t know, you didn’t tell us, so we have no way of knowing if it was an authorized Hytera dealer or someone on eBay, which presents its own set of challenges.
Second, you also stated this:
I have a job to do and need these radios to do it,…
If these are new radios, they usually come with a warranty and support from the manufacturer, in this case Hytera. If there is a problem with them right off the bat, it is likely they would know of the issue and could provide a fix. Wouldn’t that be more expedient, especially if time is of the essence? I would think it would be faster than waiting around for help from third parties in a public forum.
Third, let’s say that someone in the forum offered a solution, but that solution didn’t work and actually made it worse. If the radios are new and under warranty, that will likely void it. So who would be liable for that?
Lastly, you closed your post with this:
so I’m hoping that there’s someone here who knows what he or she is talking about.
That’s quite a condescending remark from someone who is asking for free help, so don’t be too surprised if no one responds to that right away.
The bottom line is, if you need help or advice in any public arena, these three rules are important to follow:
- Provide as much information and detail as possible. The more we know, the more we can help.
- Don’t tie the respondents hands behind their backs, so to speak. It limits the ability to respond.
- You’re asking for free help from volunteers, so be respectful, accept the responses as given, and thank them for their assistance, because they are trying to help you.